I am delighted to hear that OfCom is placing pressure on BT to bring down the lead time for installing Ethernet Services; it is a great step forward for the UK. With the pricing for Ethernet services falling, making it more manageable for business owners to access Business Grade, High Speed connectivity, it is very frustrating to then have to wait months for the service to go live, years in some cases!!
In most cases these days, Fibre is already provisioned to the building from existing/previous tenants. However, when a complete new Fibre provision is needed, the timescales for installation of the service increase exponentially. The key point is that no-one is monitoring BT Openreach, or holding them accountable for long delays. This will bring us to the age old saying, "What gets monitored, gets done".
Ofcom said BT must install high-speed business lines more quickly and “significantly” reduce the prices it charges rivals for the lines. The regulator noted on Tuesday that since 2011, the average time between a customer’s order and the line being ready had increased from 40 to 48 working days. Its new proposals will require BT to install high-speed lines for businesses in 46 working days by the end of March 2017, and 40 working days the following yea