This article in The Guardian this month demonstrates to me just why it is vital in today's climate that clients are experiencing fantastic service from their suppliers. With Social Media at the forefront of communication and feedback, it is often a challenge to show all of the positive stories and testimonials from your clients, when it only takes one bad news story to make the walls come tumbling down.
At 2 Circles, we have taken a different stance to customer service. We made the decision to focus the entire business around the customer. We do not have an auto attendant, you come straight through to a human being, based in our offices in Hertfordshire. Every client has a named account manager, and if you are calling from a mobile or landline that we provide, you will be automatically routed to that person.
On average, people spend 7 minutes navigating through auto attendants and sitting on hold before they speak to someone. At 2 Circles, you are speaking to your account manager inside of 5 rings.
Just to complete the package, we also provide you with account managers that will look after all of your needs. You will speak to the same person for faults, new services, advice, billing queries etc etc.
We are passionate about making your experience the very best it can be. Why not have a look at our client testimonials on our website.
I have tried to contact my case workers roughly 30 times and am greeted with an automated message. Five emails have gone unanswered. The call centre just tells me to cancel the order and reorder, which I have already done five times.