This article from Which? magazine finally dispels the long-standing myth that customer service and pricing is always better when you go direct. As highlighted in the article, customer satisfaction and pricing are better when people use smaller service providers.
Having dealt with the major mobile networks for personal contracts over the years, I have seen first-hand how you can often spend 20+ minutes on hold waiting to speak to somebody who does not understand your requirements and the chances are, you will never speak to the same person more than once.
As wholesale partners to all 3 major networks, we provide the customer experience of a virtual network provider meaning you can pick and choose the network you want (even mixing and matching them to make sure that every user has the best connectivity for their location), but never have to deal with the networks direct again. We provide the contracts, the pricing, the billing, and the customer service, meaning you get a great deal and can move your mobile services over to us safe in the knowledge that when you need us, we will be there.
To find out more about business mobiles with 2 Circles, please contact us on 0131 3000103.
Natalie Hitchins, Which? head of home products and services, said: ‘The continuing reign of smaller networks over the big players goes to show exactly how important customer support and value for money are to mobile users. ‘If you think you’re paying too much or are not getting the level of service you expect from your provider, you should shop around for a better deal – you might find you save yourself some money and probably a lot of grief, too.’