The telecoms network is critical for keeping businesses connected in these difficult times and all the underlying networks are doing everything they can to keep business moving while also prioritising the safety of their employees and the public - this means some changes in the kind of work they can do, and the way they do it.
If your fault requires a network engineer to enter your premises then you might not see a fast resolution (but we do have a few tricks up our sleeve to change how you make and receive your calls in the meantime).
Understandably, networks are using their available resources to focus on the repair and maintenance of critical services, if you believe that your service falls into this category then please make sure to let us know.
Our dedicated UK-based support team are working hard to provide a 'business as usual' experience for our customers so please do not hesitate to get in touch (03456 200 200 or firstname.lastname@example.org) if you require support on any aspect of your communications setup.
We’re focussing on the repair and maintenance of connections that support critical national infrastructure, essential public services, vulnerable customers and those without service. Our CP customers are helping us to identify and prioritise these groups and many of our people have been given ‘key worker’ status to allow them to keep on working. That means you'll still see our people working in the street, and whilst they'd appreciate a thumbs up, please don't approach them as we need to respect the 2m social distancing guidelines.