Since the start of the national lockdowns, there has been a significant increase in remote working and consequently, it’s been essential for businesses to find the suitable tools and technologies to keep their businesses connected remotely.
With 98% of UK businesses now using at least one team collaboration tool, the overwhelming favourite of these is Microsoft Teams, with a recent study revealing the collaboration and conferencing tool is now used by an incredible 90% of businesses. The Teams user-friendly interface and seamless integration with Microsoft 365 enhance user experience and provide a single platform that can be used for both internal collaboration and customer-facing contact for businesses.
Hybrid working appears to be the future for many businesses so it’s important to have the right solution to suit your businesses changing needs. Microsoft Teams can now be integrated with the 2 Circles Callable and Future Office telephone systems, giving you the Teams interface with the full features of a telephone system. Despite lockdowns easing, Teams will undoubtedly continue to play a significant role in the post lockdown world having revolutionised remote and hybrid working, as well as the growing focus on Sustainability impacting on non-essential Business Travel.
For more information on how Teams can be integrated with your voice solutions please contact 03456 200 200 or email@example.com.
As businesses prepare for a hybrid working model in the future, with many agents continuing to work from home, having a collaborative platform like Microsoft Teams will be key not just in connecting with end-customers but also in communicating internally with an extended team. The survey results demonstrate the importance for customer-facing businesses to have these kinds of collaborative tools in place.